Frequently Asked Questions

• Is this a secure server in terms of making credit card payments?
• As soon as you are ready to make your payment, you will be taken through to a secure server. You can check the security certificate at this stage of your transaction.

• What do I do if I get a problem while trying to choose a shipping method?
• In this case, please will you email the web developer: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , and we will tend to your problem as quickly as we can. Please provide as many details as you can of your purchase  so that we can diagnose the problem efficiently. 

• What do I do if I get an error while trying to make my credit card payment?
• If you get an error after your have clicked the "Pay by credit card" button and are trying to obtain payment verification, the problem is with the credit card server, and you should get in touch with Nelly Mellis at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . She will then communicate with the credit card server directly, and they can sort out the problem.

• What do I do if I get an error 500 message while trying to make my purchase?
• An error 500 message indicates that there are problems with the server, and you should email the hosting company at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
• Can I pay by direct deposit?
• Yes, if you are making a purchase from South Africa and you wish to pay by direct deposit, please email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for further information. We regret that this option is only available for purchases made in South Africa.

• If you have any other questions, please email the web developer: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , and we will tend to your problem as quickly as we can.